Now Hiring - Customer Serivice/Sales Support Representative in New Berlin, WI

ARTEMAX products touch over 1 billion people each year around the world. Our products can be found at major sporting events, music concerts, fairs & festivals, charity events, amusement parks, waterparks, resorts, cruises, family entertainment venues, casinos, in bars, nightclubs, daycare centers schools and hospitals and many more locations. We are present in more than 30 countries and in all 50 states. Our products are produced in thousands of configurations from the very basic to the advanced, including unique scannable codes and RFID enabled functionality. What do we do? We make and sell wristbands, personal identification cards, lanyards, and specialty labels.

WHY YOU’LL LOVE WORKING AT ARTEMAX
The Artemax culture nourishes a can-do spirit that promotes customer care, creative solutions, teamwork, and decisiveness to service our customer’s business needs. ARTEMAX is a forward-thinking company that embraces the latest technologies and innovative materials to create higher quality and specific use products. We operate a state-of-the art manufacturing facility that includes proprietary equipment engineered by us to produce and deliver uniquely designed products to meet individual customer needs. ARTEMAX is a growth-focused, founder-led business with a seasoned leadership team that defies corporate bureaucracy, encourages proactive initiatives and mentors professional development. We are a data driven company that supports our teams with the tools to track performance and automate processes. If you like to learn new skills, contribute to continuous improvement, see your hard work pay off in growing the company, then we want to get to know you.

We offer casual attire workplace, free beverages, and snacks, and have a chef on staff that prepares free lunch for the entire company every day to support a thriving employee community. We proudly offer a great benefits package, observed holidays, paid vacation and personal days, short-term and long-term disability, and a 401k plan with employer match. The commitment and personal ownership of ARTEMAX employees is evident in their work and accomplishments, which is recognized with impromptu celebrations, organized outings, and an annual holiday party to punctuate the hard work throughout the year.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Provide support for your dedicated Account Manager or New Business Representative for day-to-day tasks:

• Accurate order entry and fulfillment
• Building solid customer relationships to promote growth
• Quoting new potential customers via phone and e-mail
• Effectiveness in customer follow-ups and closing deals
• Creative and efficient handling of issues that arise with orders in-progress by working with other internal departments as needed
• Daily communication with the Account Manager as it pertains to any accounts at risk or new trends/account growth opportunities
• Act as the primary point of contact for key accounts and when the Account Manager is out of the office
• Demonstrate industry-leading service and achieve complete issue resolution on every interaction
• Achieve and exceed set key KPIs
• Efficiently complete assigned tasks in Salesforce to drive customer retention and sales

POSITION REQUIREMENTS

To be successful in this position the employee must:

• Multi-task and learn quickly in a fast-paced manufacturing environment
• Exhibit exceptional communication skills both verbal and written
• Knowledge of key-use programs including:
  • Microsoft office
  • Salesforce (preferred)
  • Adobe InDesign (experience a plus)
  • SAGE (experience a plus)